From opening an account to withdrawing funds, using bonuses, or understanding game rules — scroll down or use the search bar to find help on anything.
Get support in Bangla anytime via Live Chat, email, or phone.
Avg. Response Time: 3 MinutesSelect the category that best describes your issue
Information on the registration process, KYC verification, and password reset.
How to deposit and withdraw via bKash, Nagad, and Rocket.
Welcome bonus, cashback, free spins, and promo code usage.
Two-factor authentication, suspicious login activity, and account security.
Rules and guidelines for Sports Betting, Live Casino, and slots.
Help with installing, updating, and troubleshooting the Android and iOS apps.
Information on VIP tiers, the points system, and special rewards.
Get direct support via Live Chat, email, or phone.
Create your uibet account in just a few minutes
Click the "Register" button at the top right of the uibet homepage. A short form will appear.
Enter your active Bangladeshi mobile number. Your OTP will be sent to this number.
Verify your number with the 6-digit code sent to you by SMS. It typically arrives within 30 seconds.
Choose a strong password — at least 8 characters, combining uppercase and lowercase letters with numbers.
Enter your name, date of birth, and address. This information will be required when you withdraw.
Deposit a minimum of ৳200 via bKash, Nagad, or Rocket and get a 100% bonus.
Important: Only individuals aged 18 or above may open an account at uibet. One account per person is permitted. Attempting to create multiple accounts may result in all accounts being suspended.
A simple guide to depositing and withdrawing funds
| Payment Methods | Minimum | Processing Time |
|---|---|---|
| BKash | ৳200 | Instant |
| Nagad | ৳200 | Instant |
| Rocket | ৳300 | 1–5 Minutes |
| USDT (TRC20) | $5 | 10–15 Minutes |
When making a deposit, use the mobile banking number registered in your own name. Using someone else's number may cause verification issues.
| Payment Methods | Minimum | Processing Time |
|---|---|---|
| BKash | ৳500 | 5–15 Minutes |
| Nagad | ৳500 | 5–15 Minutes |
| Rocket | ৳500 | 15–30 Minutes |
| USDT (TRC20) | $10 | 30–60 Minutes |
Before making a withdrawal, make sure your account KYC verification is complete. Large withdrawals may be held up without a verified account.
When something goes wrong on an online betting platform, nothing is more frustrating than poor support. Many sites require you to submit tickets in English, and replies can take days. uibet is genuinely different. Full Bengali-language support is available — type in live chat and a Bengali-speaking agent will respond within minutes.
The uibet Help Center is built with everyday Bangladeshi users in mind — whether you're a busy professional in Dhaka looking for a quick fix during your lunch break, or someone in Mymensingh just getting started with online betting, you'll find clear, straightforward guides here for every situation.
Uibet's trained support agents are online around the clock, every day of the week. Whether it's a server issue on match night or a sudden payment hold on Eid — the uibet support team is always there. With an average response time of just 3 minutes, it's the fastest in the country's betting platforms.
Many members ask: I sent money via bKash but my account hasn't been credited — what should I do? First, wait 5–10 minutes, as network delays can occasionally slow things down. If it still hasn't shown up, contact us via Live Chat and provide your transaction ID. Our support team will verify and resolve it immediately. No deposit is ever lost at uibet — every transaction is recorded on our servers.
If you forget your password, click the "Forgot Password" link on the login page. An OTP will be sent to your registered mobile number, and you can set a new password from there. If your mobile number has changed, contact our support team — your account will be recovered after identity verification.
Bonus questions come up a lot. To claim the welcome bonus, you need to place a certain amount in bets after your first deposit — this is called the wagering requirement. At uibet, this requirement is lower than most other platforms. Generally, once you've wagered 10–20x the combined total of your deposit and bonus, the bonus becomes withdrawable. Full terms and conditions are available on the Terms & Conditions page.
Keeping your account secure is essential. Never share your password or OTP with anyone. No uibet representative will ever ask for your password. If someone claims to be from uibet and requests such information, report it to the support team right away. Enabling two-factor authentication (2FA) adds an extra layer of protection to your account.
Understand uibet's bonus system and make the most of every offer
100% bonus on your first deposit, up to ৳10,000. The first deposit must be made within 7 days of registration.
New MemberGet up to 10% cashback on net losses every week, automatically credited to your account every Monday.
All MembersUp to 20 free spins daily on selected slots. Winnings are credited directly to your balance.
Daily OffersFive tiers from Silver to Diamond — each with exclusive perks, a dedicated account manager, and special offers.
VIP MemberMost frequently asked questions at the Help Center
Our support team is always here for you
For the fastest help, use live chat. Chat in Bengali and get a response within minutes.
Online NowFor detailed issues, reach out by email. Attaching screenshots and your transaction ID will help us resolve things faster.
support@uibet.netThe uibet Help Center is open 7 days a week, 24 hours a day — including holidays.
24/7 ActiveWarning: uibet's support team will never ask for your password, OTP, or full card number. If anyone requests this information, it's a scam — report it to the support team immediately and change your password.